FAQ

When will my order arrive?

Orders are processed within 1 to 3 business days, then most arrive within 7 to 15 business days. You will get a tracking link by email as soon as your order ships.

Do you offer free shipping?

Yes! Shipping is free on all US orders of $49 or more. Orders under $49 ship for a flat $4.99.

Where do you ship from?

Our products ship directly from our international partner suppliers to your door. Every order comes with a tracking link.

Do you ship outside the United States?

Not yet. For now we only ship within the US.

My item arrived damaged. What do I do?

So sorry about that! Email us within 30 days with your order number and a photo, and we will send a replacement or refund you. No need to send it back.

Can I return an item?

Changed your mind? Email us within 30 days of delivery. For unused items, we refund the item price and you do not need to send it back. See our Refund Policy for details.

Are your toys and treats safe for my chickens?

Our products are chosen with backyard flocks in mind. As with anything new, supervise your hens the first few times they use a toy, and give treats in moderation alongside a complete layer feed.

Do you have a discount for first orders?

Yes! Use code WELCOME10 at checkout for 10% off your first order.

How can I contact you?

Send us a message through our Contact page and we will get back to you within 1 to 2 business days.